Shipping policy

Shipping is only available to addresses within the United States.

Shipping Method
All orders are shipped via USPS Ground Advantage.

Shipping Rates
Shipping rates are calculated at checkout based on the weight of your order and your shipping address.

Processing Time
Orders ship within 4 business days (excluding weekends and holidays). You will receive a shipping confirmation email once your order has shipped.

Delivery Time
Estimated delivery: 2–5 business days after shipment. Delivery times are estimates only and may take longer during peak seasons.

Alaska and Hawaii
For orders shipping to Alaska or Hawaii, additional shipping charges may apply, or we may be unable to ship your order. If this applies to your order, we will contact you.

P.O. Boxes and APO/FPO Addresses
We may be unable to ship to P.O. boxes or APO/FPO addresses. If we are unable to ship your order, we will contact you.

Out of Stock Items
If an item ordered becomes out of stock, you will be notified that part, or all of your order cannot be fulfilled. If you have already been charged for the order, the item will be refunded, or, if there will be a restock of the affected item, you will be notified of the expected restock timing and we will ship the item as soon as possible.

If you have any further questions, please don't hesitate to contact us at shop@chateau-agency.com.